We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clumet (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://iverine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We used to write grocery lists from memory and always forgot something, then buy duplicates of things already sitting in the pantry unused. Setting the food profile once with our real preferences and allergies, then actually checking what we had at home before building the list, changed the whole shopping trip. Watching the list update itself as we added recipe ideas felt like the first grocery tool that understood how we actually cook instead of just being a blank notepad.
Setting up my food profile once meant every list after that actually matched what my family eats.
Checking off what's already at home before shopping cut our grocery bill noticeably the first week.
No account and no network connection needed, exactly what I wanted for something this personal.
Solid tool, wish the price range setting synced with actual store prices somehow.
The recipe idea collection kept our meal planning from becoming a Sunday chore.
🙏🌟
Resuming my saved workspace picked up exactly where I left off, no re-entering anything.
Everything staying private in the browser instead of an account somewhere gave real peace of mind.
The editable list made adjusting quantities on the fly at the store painless.
Simple and it works.
Setting price ranges upfront kept our weekly shop from quietly creeping over budget.
Straightforward and effective.
The food profile step took a minute but saved us from repeating the same forgotten-item mistakes every week.
Checking what's home before shopping stopped us from buying a third jar of the same spice.
Brilliant!
Collecting recipe ideas right inside the same tool as the list meant nothing got lost in random notes apps anymore.
Easy-to-follow, but the settings menu could use clearer labels for first-time users.
The content is great
Turned a scattered weekly list into something actually usable.
The food profile meant dietary restrictions didn't need explaining every single time we shopped.
Setup to shopping list, everything connected smoothly.
We'd been double-buying pantry staples for months because nobody ever actually checked the cupboard before writing the list, just guessing from memory every single week. Using the pantry-check step here before building our next list caught three items we already had plenty of, and the editable list let us swap them out for what we actually needed instead. Small change, but our grocery spend dropped noticeably that first month.
Good, wish the price range feature had regional presets to start from.
The whole thing felt private and personal instead of another account to manage.
Setting preferences once and reusing them every week saved real time.
🥕🔥
Recipe ideas feeding straight into the list meant no more forgotten ingredients halfway through cooking.
Stayed reliable across weeks of regular use.
The editable list caught an ingredient we'd forgotten before we even left the house.
Covered everything we needed for a real weekly shop.
The pantry check made the whole list feel realistic instead of aspirational.
Turned meal planning for a busy week into something actually manageable.
The food profile setup meant I didn't have to explain my kid's allergies every single time.
No wasted steps anywhere in the process.
Loved that resuming the saved workspace brought back everything exactly as I left it.
Good tool overall.
Setting a price range kept us from overspending during a big holiday shop.
Kept our weekly grocery run from feeling chaotic for once.
The recipe idea collection turned into our actual meal plan for the week without extra effort.
Worked exactly the way it was described.
We used to lose track of what was already in the fridge until we were staring at three half-used jars of the same sauce, wondering how that happened again. Checking off what's already home before building the new list this time caught exactly that kind of overlap before we even left the house. Our last shop was the first in months where we didn't come home with something we already had two of.
I was impressed overall. I'd like the price range setting to break down by category.
Covered every part of the weekly shop we usually forget.
Such a valuable guide!
⭐👍
The editable list made last-minute changes at the store painless instead of a hassle.
Handled a full month of weekly shops without a single dropped item.
Setting food preferences once meant the whole family's needs were baked into every list after.
Every part fed naturally into the next one.
The pantry check kept us from buying a fourth bag of rice we didn't need.
Very insightful and well-organized!
Effectiv, but I wish it showed a running total based on the price ranges set.
Loved having recipe ideas and the shopping list live in the same place.
Got us through a whole week's meal planning without a hitch.
The food profile respected our dietary restrictions without needing to re-enter them weekly.
Delivered exactly what we needed, no more, no less.
We tried a dozen grocery apps over the years, most requiring an account and syncing across devices that never quite worked right, and all of them eventually got abandoned within a month. This one staying entirely private in the browser, no login, no syncing headaches, meant we actually kept using it past week one. Setting up the food profile and letting the pantry check do its job before every shop has genuinely stuck as a habit now, months later.
Good, though loading a sample list first would've helped me understand the flow sooner.
Remarkable!
The recipe collection caught an ingredient gap before we got to the store.
✨
Loved having price ranges and the shopping list connected in one place.
Kept a whole week's shopping organized without any last-minute scrambling.
The pantry check kept our older kids' snack requests from causing duplicate buys.
Every list came together faster than I expected.
The editable list kept us from over-planning every single meal in advance.
Took the stress out of a big family shop for once.
ok
Loved that everything saved privately without needing an account.
Amazing!
The resume feature made picking the list back up genuinely painless.
Took the dread out of planning groceries this time around.
The food profile is the one feature that made every list after actually feel personal.
Simple to pick up and use right away.
Good overall, wish the price range updated automatically as items were added.
Made our whole week's grocery planning surprisingly effortless.
The pantry check kept our list realistic instead of aspirational every single week.
💯💯
Setting up the food profile once and never repeating it felt like real time saved.
Stayed solid across a busy month of family shopping.
Good, though I'd like the recipe ideas to link out to actual full recipes.
Turned the whole grocery routine into something I actually look forward to.